FUSION: Engage Platform AI Phones Ecosystem Dashboard ES Fusion Software

Bring every conversation into the work around it.

Connected business communicationsFUSION: Engage combines business VoIP (Voice over Internet Protocol), SIP (Session Initiation Protocol) PBX (Private Branch Exchange), email, webmail, messaging, meetings, contact-center workflows, AI-assisted service, recordings, transcripts, and automation in one connected platform.

Explore FUSION: Engage Open dashboard

FUSION: Engage communications console with calling, messaging, meetings, transcription, and workflows

More than a PBX. A customer engagement control plane.

Start with the phone and mail systems businesses need, then connect each conversation to customer records, workflows, analytics, AI assistance, and integrations.

SIP PBX and VoIP

Extensions, trunks, routing, ring groups, voicemail, recordings, queues, and browser or desk-phone calling.

Mail Server and Webmail

Business mailboxes, webmail, routing, delivery status, voicemail notifications, and governed local storage.

Messaging and meetings

SMS/MMS, shared conversations, appointments, meetings, recordings, and customer follow-up.

Contact center

Queues, agent state, supervision, dispositions, escalations, callbacks, and measurable outcomes.

AI that works with business context.

AI receptionists and voice agents can greet callers, identify intent, find records, route work, collect details, schedule follow-ups, and summarize interactions while keeping rules and evidence inspectable.

Provision real phones without legacy complexity.

Neutral device profiles translate extensions, SIP, busy-lamp fields, codecs, firmware, directories, and time settings into manufacturer-specific configurations for desk phones and softphones.

FUSION: Engage branded screen for a provisioned desk phone

Connected FUSION: Engage screen artwork for managed phones

FUSION: Engage identity screen deployed through phone profiles

Communications become workflow, data, and insight.

FUSION: Command CRM

Open customer records, tasks, outcomes, timelines, and follow-up ownership from conversations.

Fusionscript

Program IVR, routing, queues, AI prompts, webhooks, and post-call automation.

FUSION: Bridge

Connect carriers, messaging providers, calendars, APIs, and external business systems.

FUSION: Analyze

Search transcripts, summarize calls, score quality, and understand queue and agent performance.

Keep communicating when the internet does not.

Run FUSION: Engage on Fusion Webserver, FUSION: OS, or connected infrastructure. Local calling, mail, and core workflows can remain available while cloud services extend intelligence and reach.Product overview

FUSION: Engage · Calling · Mail · Messaging · Meetings · Contact center · Fusion Software LLC · 2026