SIP PBX and VoIP
Extensions, trunks, call routing, ring groups, voicemail, recordings, queues, and browser or desk-phone calling.
AI-powered customer communications
Engage every caller, customer, and conversation from one intelligent platform.
FusionEngage brings business VoIP, SIP PBX, SMS/MMS, meetings, contact center workflows, AI receptionists, voice agents, recordings, transcripts, and automation into the Fusion Software ecosystem.
Platform
More than a PBX. A customer engagement control plane.
FusionEngage starts with the practical foundations businesses expect from phone systems, then connects those conversations to AI, CRM records, workflows, analytics, and integrations.
SMS/MMS Inbox
Shared customer conversations, follow-ups, routing rules, opt-out handling, and CRM-linked message history.
Video Meetings
Customer meetings, internal collaboration, appointment links, recordings, and future screen sharing workflows.
Contact Center
Queues, agent state, supervisor visibility, dispositions, escalations, callbacks, and performance reporting.
AI Receptionist and Voice Agents
Let AI answer, qualify, summarize, and route with business context.
FusionEngage can use AI to greet callers, identify intent, look up records, route to the right team, collect details, schedule follow-ups, and summarize the interaction after the call.
Generated speech, hold music, queue messages, voicemail greetings, multilingual announcements, and branded audio prompts can become part of the caller experience.
Inbound callIdentify caller
AI receptionistCapture intent
FusionCommandOpen customer record
FusionScriptRoute and automate
FusionAnalyzeScore and summarize
Device Profile Packs
Provision real phones without inheriting legacy PBX complexity.
FusionEngage will use a neutral device profile model that can translate extension, SIP, BLF, codec, firmware, directory, and timezone settings into manufacturer-specific phone configuration files.
Yealink First
Initial test target for T48-class phones, including SIP registration, line labels, BLF keys, voicemail, codecs, NTP, and provisioning URLs.
Profile Pack System
Manufacturer, model aliases, user-agent matching, firmware ranges, account counts, capabilities, templates, and attribution.
Future Hardware
Grandstream, Fanvil, Poly, Snom, Cisco, AudioCodes, softphones, and customer-specific branded configurations.
Fusion Ecosystem
Communications become workflow, data, and insight.
FusionEngage is designed to work beside the rest of the Fusion product family instead of becoming an isolated phone island.
CRM records, caller pop, tasks, tickets, outcomes, customer timelines, and follow-up ownership.
IVR, routing, queue logic, AI prompts, webhooks, post-call actions, and testable call-flow automation.
Carrier APIs, SMS providers, webhooks, third-party CRMs, calendars, and external business systems.
Transcripts, searchable calls, summaries, sentiment, quality scoring, queue metrics, and agent performance.
Build direction
Built as a modern alternative to legacy PBX platforms.
FusionEngage can integrate mature open-source communications infrastructure while Fusion Software focuses on the product experience, AI layer, provisioning, automation, CRM context, and analytics.
FreeSWITCHcoturnWhisperRNNoisePiperOpenAIFusionBridgeFusionScript