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Bring every conversation

CONNECTED BUSINESS COMMUNICATIONS into the work around it. Engage brings business calling, Mail, messaging, meetings, contact-center work, and AI-assisted service together, so each conversation reaches the customer record, the team, and the follow-up it belongs to. PBX · MAIL SERVER · MAIL CLIENT · MESSAGING · MEETINGS · CONTACT CENTER
Explore Engage Discover Mail
● ● ●  ENGAGE / COMMUNICATIONS CONSOLE
Engage communications console with live calls, trunk status, messages, voicemail, recordings, meetings, and analytics
MAIL SERVER · WEBMAIL
Webmail showing an inbox conversation
DESK PHONES
Engage screen on a provisioned desk phone
PBX · MAIL · MESSAGING AI RECEPTION · CONTACT CENTER
Engage PBX ✦ Engage Mail Server ✦ Engage Mail Client ✦ Webmail ✦ Messaging ✦ Meetings ✦ Contact center ✦ AI receptionists ✦ Desk phones ✦ Recordings ✦ Transcripts ✦

More than a PBX. A customer engagement control plane.

01 / THE ENGAGE LINE Start with the phone and mail systems a business needs, then connect each conversation to customer records, workflows, analytics, AI assistance, and integrations.

Engage PBX

01 / CALLSession Initiation Protocol (SIP) private branch exchange (PBX) and voice over IP (VoIP) calling: extensions, trunks, routing, ring groups, voicemail, recordings, queues, and browser or desk-phone calls.

Mail

02 / MAILEngage Mail Server runs business mailboxes, domains, delivery, and webmail, with a full web-based admin panel. Engage Mail Client brings the same mailbox to Windows, Fusion OS, and Android. Voicemail notifications arrive where people already work.Explore Mail →

Messaging and meetings

03 / MESSAGESMS and MMS, shared conversations, appointments, meetings, recordings, and customer follow-up in one place.

Contact center

04 / SERVEQueues, agent state, supervision, dispositions, escalations, callbacks, and measurable outcomes.

AI reception

05 / ASSISTAI receptionists and voice agents greet callers, identify intent, find records, and route the work, with rules people can inspect.How AI helps →

Recordings and transcripts

06 / UNDERSTANDSearch transcripts, summarize calls, review quality, and understand queue and agent performance.

Mail for the whole business.

02 / MAIL Mail is the Engage mail product, in two parts: Engage Mail Server, which runs your domains and mailboxes, and Engage Mail Client, which brings them to the desktop and to Android phones.

Engage Mail Server

SERVER · WEBMAIL · WEB ADMINRuns on Windows, Windows Server, Fusion OS, and Fusion OS Server. Business domains and mailboxes over SMTP, IMAP, and POP, outbound delivery you can follow from queue to receipt, migration from existing mail systems, webmail in any browser, and Mail Admin, a full web-based admin panel behind the same sign-in.

Engage Mail Client

WINDOWS · FUSION OS · ANDROIDA mail app for Windows, Fusion OS, and Android, connected to your Mail Server account, with a familiar three-pane workflow for mail and people on the desktop.
MAIL SERVER / WEBMAIL
Webmail with folders, an inbox, and a conversation open in the reading pane
MAIL SERVER / MAIL ADMIN
Mail Admin, the web-based admin panel, showing the server overview with health checks, mailboxes, and delivery counts

AI that works with business context.

03 / AI WITH CONTEXT Assistance stays inside the systems the business already runs, so people can see what it did and why.

Greets and routes.

01AI receptionists and voice agents greet callers, identify intent, and route the work to the right person, queue, or workflow.

Finds and collects.

02They find customer records, collect the details a request needs, and schedule the follow-up.

Summarizes.

03Calls and conversations become summaries and searchable transcripts that stay with the customer record.

Stays inspectable.

04Rules and evidence remain visible, so a team can check why a call went where it did.

Provision real phones without legacy complexity.

04 / PHONES Neutral device profiles translate extensions, SIP, busy-lamp fields, codecs, firmware, directories, and time settings into manufacturer-specific configurations for desk phones and softphones.
Engage screen for a provisioned desk phone
Connected Engage artwork for managed phones
Engage identity screen deployed through phone profiles

Keep communicating when the internet does not.

05 / LOCAL FIRST Run Engage on Fusion Web Server, Fusion OS, or connected infrastructure. Local calling, mail, and core workflows can stay available while cloud services extend intelligence and reach.

Engage

CALLING · MAIL · MESSAGING · MEETINGS · CONTACT CENTER

Shared capabilities

IDENTITY · INTELLIGENCE · STORAGE · DELIVERY · SECURITY

Fusion runtime

Solerra · FSML · FSS · PROVIDERS

Infrastructure

FUSION WEB SERVER · FUSION OS · LOCAL · CLOUD

Communications become workflow, data, and insight.

06 / CONNECTED PRODUCTS

Engage is part of the Fusion portfolio.

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